Frequently Asked Questions
Here are the answers to some of our most frequently asked questions. If you can't find the answer you're looking for please get it touch.
It is strongly recommended that you book your jump session to secure your time slot, as no booking may lead to disappointment.
All bookings are completed through our website www.jumpboxxni.co.uk by selecting ‘Book a JUMP session’ under the Bookings tab or by selecting any of the ‘Book Now’ options throughout the website.
Yes, payment is required at the time of booking to secure your jump session.
Please ensure you have manually input your email address rather than select your device’s auto fill option. If you are a returning customer you may have provided us with an incorrect email first time around, in which case please call us to verify.
We use PayPal simply to collect payments, however you do not require a PayPal account to process your booking. You can use the ‘Check Out as Guest’ option and use your credit/debit card as normal.
PayPal will not force you to create an account if you do not wish to. PayPal will ask you to provide your card details, name, billing address, email address for receipt purposes. PayPal will ask you if you would like to create an account. Please ensure you select the ‘No, Thanks’ option.
No – not unless you wish to. As long as your children are 6 years and over you are not required to jump with them. They are able to use the park under the guidance/instruction of our Marshals. If your child is under 6 you must accompany them and supervise them in the Toddler Zone & Soft Play Area . Unfortunately, we are unable to accommodate spectators on the trampoline court.
Our jump sessions are one hour in duration and are operated every hour on the hour. You can book double sessions. Please arrive at least 30 mins prior to your booked session so you do not miss out on any of your jump time.
For safety reasons, we have a lower age limit of 6 years old for our main trampoline area.
Yes. We hold Little JUMP sessions specific to this age range. They are held 5 times per week. Please book our Little JUMP sessions online to AVOID ANY disappointment. During our Open JUMP sessions, ages 1-5 are restricted to our Toddler Zone & Soft Play Area. Our Toddler Zone & Soft Play Area should also be booked online as capacity is limited. Both the Little JUMP sessions and our Toddler Zone & Soft Play Area are supervised by parents at ALL times.
Little JUMP is a session specific for ages 1-5 accompanied by & supervised by parents/adults (aged 18+). This allows your Little Jumpers access to the majority of the main trampoline area in the safety of their own age group. Our Toddler Zone is a small segregated area that we provide as an additional facility for under 6’s who are accompanying older family members to Jump Boxx during our Open JUMP sessions. Availability is limited.
Anyone who enters the trampoline park. Anyone 18 years of age & over needs to complete their own individual waiver. If you are under the age of 18 this must be completed by a parent / guardian or supervising adult. An online waiver is valid for 12 months. Waivers must be completed prior to arrival to help speed up the check-in process.
Up to 6 children can be added to an online waiver.
Each adult aged 18 years and over must complete their own individual waiver. They take resposnsibility for themselves.
For birthday parties or for groups of more than 6 people we recommend you complete our paper waiver. You can download and print a copy via our website www.jumpboxxni.co.uk under the ‘Bookings’ tab and select Download Waiver. Please note a paper waiver is only valid for one visit to Jump Boxx.
No. Jump Boxx grip socks have been designed for your safety on the trampolines and we cannot guarantee the safety of other socks. Jump Boxx grip socks are a requirement for jumping in our trampoline park. Once your purchase our grip socks they are yours to keep and you can bring them with you every time you make a return visit, making your return visit a bit cheaper. Please ensure your grip socks have been washed and the rubber grips are in good condition.
Participants under the age of 18 must have their waiver signed by their parent/legal guardian. This must be completed online. Anyone under the age of 17 years old must have a parent / guardian present onsite at Jump Boxx.
Our trampolines are manufactured to safely withstand up to 17.5 stone / 111kg / 245lbs.
No. Shelves are provided free of charge. We encourage you not to bring valuables / personal belongings where possible. We cannot accept responsibility for damage to or loss of such items.
Jump Boxx grip socks must be worn for safety and hygiene reasons. Grip socks can be added to your online booking or purchased in the park. No belt buckles, clothing studs, loose jewellery, key chains, or sharp objects are permitted on the trampolines. You must also ensure that your pockets are empty so that you don’t lose anything whilst jumping or risk injury to yourself and others. We recommend wearing comfortable and breathable clothing.
No. We operate a No Picnic Policy. To ensure the safety of all our guests, we do not permit outside food & beverages. Discretion will be applied in the circumstances of feeding infants & toddlers or in the case of a medical condition.
Trampolining burns as many calories as running per hour, but is much more fun! NASA research states that 10 minute jump sessions burns as many as 30 minutes of jogging, and the impact on limbs is reduced by 80% whilst improving the strength.
Our address is 4 Waringsford Road, Banbridge, BT32 4EH. We are situated just off the A1 Dual Carriageway between Dromore and Banbridge. Coming from Lisburn take the 2nd left after the Topaz Filling Station / NI Climbing Frames. Coming from Newry/Banbridge cut across the dual carriageway at the sign post for Dromara. Once on the Waringsford Road we are the first building on the left hand side.